Shipping policy
Last updated: July 29, 2026
This Shipping Policy explains how CubeArena processes, prepares, and delivers customer orders.
Order processing
Orders are processed during CubeArena’s normal business hours. Orders placed on public holidays or outside business hours may be processed on the next available business day.
Customers will be contacted if an item is unavailable or if additional information is required before delivery.
Same-day delivery
Same-day delivery is available for eligible locations and orders:
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Place your order before 9:00 AM to qualify for standard same-day delivery.
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Orders placed after 9:00 AM will normally be delivered on the next available delivery day.
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Customers selecting Same Day Delivery or VIP Express Delivery may place eligible orders until 6:00 PM.
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Same-day and VIP Express services depend on the delivery address, courier availability, weather, traffic, and store operating hours.
Availability and delivery charges will be confirmed during checkout or directly by the CubeArena team.
Delivery times
Delivery estimates are provided as guidance and are not guaranteed. Delivery may be delayed by traffic, severe weather, public holidays, courier availability, an incorrect address, an unavailable recipient, or other circumstances outside CubeArena’s reasonable control.
Delivery address
Customers are responsible for providing a complete and accurate:
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Recipient name
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Telephone number
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Delivery address
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Location pin or delivery instructions, when necessary
CubeArena is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated customer information.
Please contact us immediately if you need to correct your delivery details. We cannot guarantee that an address can be changed after an order has been dispatched.
Shipping charges
Shipping charges depend on the delivery destination and selected delivery service. The applicable charge will be displayed during checkout or confirmed before dispatch.
Additional delivery charges may apply if the courier must make another delivery attempt because the recipient is unavailable or the information provided is incorrect.
Packaging
Products are carefully packed in an appropriately sized protective box or package. An order invoice or summary may be included with the shipment.
Receiving your order
Customers should inspect the package and products as soon as they receive them. If an item is missing, incorrect, damaged, or appears to have been damaged during delivery, please:
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Take clear photographs or a video of the package and product.
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Keep the original packaging.
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Contact CubeArena as soon as possible.
Do not use, modify, lubricate, disassemble, or discard the affected product before CubeArena reviews the issue.
Returns and exchanges
Eligible products may be requested for return or exchange within 7 days of delivery, subject to CubeArena’s Return and Refund Policy.
Shipping fees are not automatically refundable unless the return results from an incorrect, defective, or damaged item supplied by CubeArena.
Contact us
For delivery assistance, contact CubeArena:
Telephone: 010 789 179
Telegram: https://t.me/CubeArena
Email: support@cubearena.com
Website: https://cubearena.com
Physical store:
#10, Street 6, Borey Lay Kong, Phum More, Dangkor, Stueng Meanchey, Phnom Penh, Cambodia