Refund policy

Last updated: July 29, 2026

We want customers to be satisfied with their CubeArena purchases. This policy explains the conditions and procedures for returns, exchanges, cancellations, and refunds.

Nothing in this policy limits any mandatory consumer rights available under applicable Cambodian law.

1. Return period

You may request a return or exchange within 7 days after receiving your order.

Contact CubeArena before returning any product. Unauthorized returns sent without CubeArena’s confirmation or a return reference number may be refused.

2. Return eligibility

To qualify for a return, the product must:

  • Be unused or in like-new, resalable condition.

  • Include its original box, packaging, manuals, accessories, cards, tools, and gifts.

  • Have no scratches, damage, stains, odours, alterations, or missing parts.

  • Include proof of purchase from CubeArena.

  • Be returned according to the instructions provided by our team.

Customers may carefully inspect a product after delivery. However, products that have been used extensively, modified, lubricated, disassembled, damaged, or improperly handled may not qualify for return.

3. How to request a return

Before sending or bringing back a product:

  1. Contact CubeArena within 7 days of delivery.

  2. Provide your order number or proof of purchase.

  3. State the reason for the return.

  4. Provide clear photographs or a video when reporting damage, defects, missing parts, or an incorrect item.

  5. Wait for return approval and instructions from CubeArena.

Do not return a product through a courier until CubeArena has confirmed the return.

4. Change-of-mind returns

Eligible unused products may be returned because of a change of mind within the 14-day return period.

For change-of-mind returns:

  • The customer is responsible for return delivery costs.

  • Original delivery and express-service fees are not refundable.

  • The product must be returned in like-new, resalable condition.

  • Any promotional gift supplied with the order must also be returned unused and complete.

A restocking fee of up to 20% may apply if the returned product or packaging is no longer in like-new condition, has missing components, or requires additional handling to restore it to a resalable condition.

The restocking fee does not apply when CubeArena supplied an incorrect, defective, or delivery-damaged product.

5. Damaged, defective, or incorrect products

Please inspect your order immediately after receiving it.

If an item is damaged during delivery, defective upon arrival, incorrect, or missing components, contact CubeArena as soon as possible and provide:

  • Your order number or proof of purchase.

  • Photographs or video of the product.

  • Photographs of the shipping package.

  • A description of the problem.

Keep the product and all original packaging while the claim is being reviewed. Do not use, lubricate, modify, disassemble, repair, or discard the product.

After assessment, CubeArena may provide an appropriate repair, replacement, exchange, store credit, or refund, depending on the circumstances and applicable law. CubeArena will cover reasonable return-delivery costs when it confirms that the product was supplied incorrectly, arrived defective, or was damaged during delivery.

6. Speedcube performance and “popping”

A cube “pop,” corner twist, loose part, lock-up, or loss of adjustment resulting from aggressive turning, unsuitable settings, impact, incorrect assembly, improper tensioning, modification, or other user handling is not automatically considered a manufacturing defect.

Each case will be assessed based on the product’s condition and available evidence. Manufacturing defects remain eligible for review under this policy or the applicable product warranty.

7. Products that cannot normally be returned

Unless defective, damaged upon delivery, incorrectly supplied, or otherwise required by law, returns are not accepted for:

  • Opened or used lubricants and other consumable products.

  • Personalized, engraved, modified, or custom-made products.

  • Made-to-order clothing.

  • Products damaged through misuse, impact, water, sand, excessive force, or improper storage.

  • Products modified, lubricated, disassembled, or repaired without authorization.

  • Products missing original packaging, accessories, parts, gifts, or proof of purchase.

  • Clearance or final-sale products clearly marked as non-returnable before purchase.

  • Digital products, downloadable content, or redeemed gift cards.

  • Hygiene-sensitive products once opened or used.

8. Clothing

Made-to-order or custom-printed clothing cannot normally be returned or exchanged because of a change of mind, incorrect size selection, or customer-supplied design information.

If clothing has a confirmed manufacturing or printing defect, contact CubeArena with photographs so that we can assess an exchange or other appropriate solution.

Printing may begin within 24 hours after an order is placed, so changes and cancellations cannot be guaranteed.

9. Pre-orders and booking orders

A pre-order or booking may be cancelled within 24 hours after placement, unless different conditions were clearly disclosed before purchase.

After 24 hours, a cancellation fee of up to 20% may apply if CubeArena has already committed funds, ordered inventory, paid supplier costs, or reserved limited stock for the customer.

If CubeArena cannot supply a pre-ordered product, the customer may choose an available alternative or receive a refund for the unavailable product.

Changes to an estimated arrival date do not automatically mean that an order has been cancelled. CubeArena will inform customers of material delays when reasonably possible.

10. Exchanges

Approved exchanges depend on stock availability.

If the replacement product costs more than the returned product, the customer must pay the difference. If it costs less, CubeArena will refund or credit the difference as agreed.

For change-of-mind exchanges, customers are responsible for the return and replacement delivery costs.

11. Order changes and cancellations

Contact CubeArena immediately if you need to change or cancel an order.

We will try to assist, but changes or cancellations cannot be guaranteed after an order has been prepared, dispatched, customized, printed, or ordered from a supplier.

Delivery fees already paid to a courier may be non-refundable after dispatch.

12. Refund processing

Approved returns are normally inspected and processed within three business days after CubeArena receives the returned product.

If approved, the refund will be issued through the original payment method or another mutually agreed method. The time required for the refund to appear may depend on the bank or payment provider.

CubeArena is not responsible for processing delays caused by a customer’s bank or payment provider.

13. Refund deductions

Where permitted by law, a refund may be reduced by:

  • Applicable restocking fees.

  • Missing-product or missing-accessory value.

  • Loss of value caused by handling beyond reasonable inspection.

  • Non-refundable delivery or express-service fees.

  • Return-delivery costs for a change-of-mind return.

  • Applicable pre-order cancellation fees.

Any deduction will be explained to the customer.

14. Refunds for promotional purchases

If an order included a free gift, bundle discount, or conditional promotion, all related products and gifts may need to be returned for a full refund.

If the customer keeps part of a bundle or the promotional conditions are no longer satisfied, the refund may be recalculated using the regular price of the retained products.

15. Contact CubeArena

To request a return, exchange, cancellation, or refund, contact:

Telephone: 010 789 179
Telegram: https://t.me/CubeArena
Email: support@cubearena.com
Website: https://cubearena.com

Return location:
CubeArena
#10, Street 6, Borey Lay Kong, Phum More, Dangkor, Stueng Meanchey, Phnom Penh, Cambodia

Please obtain return approval before bringing or sending a product to this location.